Terms of Purchase for Jonesroadbeautd

These Terms of Purchase (“Terms”) govern all orders placed for clean beauty products (including, but not limited to, Uber-black mascara, peppermint lip gloss, and other “Clean no-makeup makeup” items free from sulfates, parabens, and phthalates) through the Jonesroadbeautd website (www.jonesroadbeautd.com, “the Site”). By placing an order on the Site, you (“Customer”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies of Jonesroadbeautd (“we”, “us”, “our”).

1. Order Placement and Confirmation

1.1 Order Submission

When you place an order on the Site, you are making a binding offer to purchase the selected products at the listed prices (in USD, our sole and unified currency for all transactions). All product prices, taxes (where applicable), and shipping details are displayed at checkout before you submit your order.

1.2 Order Confirmation

We will send an automated email to your provided email address (the one used to place the order) to acknowledge receipt of your order (“Order Acknowledgment”). This is not a confirmation of acceptance—we reserve the right to accept or reject your order (e.g., if a product is out of stock, pricing is incorrect, or we cannot verify your payment/shipment details).

A formal “Order Confirmation” email (sent to the same email address) will be sent once we have processed and accepted your order. This email will include your order number, product details, shipping address, and estimated delivery timeline. An order is only considered confirmed and binding once you receive the Order Confirmation email.

2. Shipping and Delivery

2.1 Processing and Shipping Timeline

We aim to process and ship all confirmed orders within 1–3 business days (excluding weekends, public holidays, and peak seasons, where slight delays may occur). Once shipped, we estimate delivery to any location worldwide (domestic or international) will take 6–12 business days from the date of shipment.

Please note: Delivery timelines are estimates only and may be affected by factors outside our control (e.g., customs clearance for international orders, carrier delays, weather events). We will provide a tracking number via email once your order ships, allowing you to monitor its progress.

2.2 Shipping Costs and Coverage

Jonesroadbeautd offers free global shipping on all orders, regardless of order value or destination. No additional shipping fees will be charged at checkout, and this policy applies to both domestic and international deliveries.

2.3 Shipping Restrictions

While we ship globally, we cannot deliver to locations where local laws prohibit the import of our beauty products (e.g., due to ingredient regulations). It is your responsibility to check local import rules for your destination; we are not liable for orders rejected by customs or seized by local authorities.

3. Returns and Refunds

3.1 Eligibility for Returns

We want you to love your Jonesroadbeautd products. If you are unsatisfied with your purchase for any reason, you may initiate a return within 60 days from the date of delivery (as confirmed by your shipping tracking information). To be eligible for a return:

  • Products must be unused, unopened, and in their original packaging (with all seals, tags, and labels intact).
  • Proof of purchase (e.g., Order Confirmation email, order number) must be provided.
  • Custom or personalized products (if offered) are not eligible for returns unless they are defective.

3.2 How to Initiate a Return

To start a return:

  1. Send an email to our customer service team at [email protected] .
  2. Include your order number, the name of the product(s) you wish to return, and a brief reason for the return.
  3. We will respond within 2–3 business days with a pre-paid return shipping label (for free return shipping, consistent with our global free shipping policy) and detailed instructions for sending the product(s) back.

Do not ship products back without first receiving a return authorization from us—unauthorized returns may be rejected or delayed.

3.3 Refund Process

Once we receive and inspect your returned product(s) (to confirm eligibility), we will initiate a refund to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times.

  • Refunds will be issued in USD, matching the total amount you paid (excluding any original shipping fees—though since we offer free shipping, this will not apply).
  • We are not liable for delays in refund processing caused by your payment provider.

4. Payment Terms

4.1 Currency and Payment Methods

All transactions on the Site are processed in USD (United States Dollars). We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as displayed at checkout.

4.2 Payment Security

Your payment information is processed securely through third-party payment processors (e.g., Stripe, PayPal) that comply with industry standards (e.g., PCI DSS) to protect your financial data. We do not store full payment card details on our servers—see our Privacy Policy for more information on data security.

4.3 Payment Authorization

When you place an order, we will authorize your payment method to ensure sufficient funds are available. This authorization is temporary and will be converted to a charge once your order is confirmed and shipped. If payment is declined, your order will not be processed, and we will notify you via email to resolve the issue.

5. Product Information and Availability

5.1 Product Descriptions

We strive to provide accurate, detailed descriptions of our clean beauty products (including ingredients, benefits, and usage instructions) on the Site. However, we do not guarantee that product colors, textures, or other visual details will match your device’s display exactly (due to variations in screen settings).

5.2 Availability

Product availability is displayed on the Site (e.g., “In Stock”, “Out of Stock”). We reserve the right to limit quantities per order and to discontinue products at any time. If a product becomes unavailable after your order is confirmed (due to unforeseen stock issues), we will notify you via email and offer a full refund or a replacement (if you prefer).

6. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) arising from your order, shipping delays, or returned products.
  • Our total liability for any claim related to your order will not exceed the total amount you paid for the affected product(s).
  • We are not responsible for delays or issues caused by third parties (e.g., shipping carriers, payment processors, customs authorities).

7. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. Any changes will be posted on this page with an updated “Effective Date” at the top. Your continued use of the Site to place orders after the changes take effect constitutes your acceptance of the revised Terms.

8. Contact Us

If you have questions, concerns, or need assistance with an order, please contact our customer service team at:

Email: [email protected]

We aim to respond to all inquiries within 2–3 business days.

Effective Date: 2025.09.03