Jonesroadbeautd Shipping Policy

At Jonesroadbeautd, we’re committed to delivering our clean no-makeup makeup products—free from sulfates, parabens, and phthalates, including our popular Uber-black mascara and peppermint lip gloss—to customers worldwide in a timely and cost-free manner. This Shipping Policy outlines our processes for order fulfillment, delivery timelines, and global shipping details, so you know exactly what to expect when you shop with us. By placing an order on our website, you acknowledge and agree to the terms of this policy.

1. Order Processing Timeline

1.1 Processing Period

All orders placed on the Jonesroadbeautd website are processed within 1-3 business days of order confirmation. “Business days” refer to Monday through Friday, excluding major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day). During peak seasons (e.g., Black Friday, holiday sales), processing times may be extended by 1-2 business days—we will notify you via email if this occurs.

1.2 Order Confirmation

Once your order is successfully placed and payment is processed, you will receive an automated order confirmation email at the address provided during checkout. This email includes your order number, product details, and estimated shipping date. If you do not receive this email within 24 hours, please check your spam folder or contact our customer service team at [email protected] to verify your order status.

1.3 Order Modifications/Cancellations

If you need to modify or cancel your order (e.g., update shipping address, remove a product), please contact us immediately at [email protected]. We can only accommodate changes or cancellations before your order is processed and shipped (i.e., within 1-3 business days of placement). Once a shipping label is generated, we cannot alter or cancel the order—you will need to follow our return policy if you no longer want the products.

2. Delivery Timelines & Coverage

2.1 Global Delivery Estimates

Jonesroadbeautd offers shipping to all countries worldwide, with the following estimated delivery timelines (from the date your order is shipped):

  • Standard delivery: 6-12 business days (this timeline applies to both domestic U.S. orders and international orders—no distinction is made between domestic and global delivery windows).
  • Please note: These are estimated timelines only. Delivery may be delayed due to factors beyond our control, including:
  • Customs processing (for international orders): Some countries may require additional documentation or inspections, which can extend delivery by 3-7 business days.
  • Carrier delays: Weather events, transportation disruptions, or high shipping volumes (e.g., holiday seasons) may slow down delivery.
  • Remote locations: Deliveries to rural or remote areas may take an extra 2-3 business days compared to urban areas.

2.2 Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number and a link to the carrier’s website (e.g., USPS, DHL, FedEx). You can use this tracking number to monitor the status of your delivery in real time, including when it leaves our warehouse, arrives at a sorting facility, and is out for final delivery. If tracking information does not update within 3 business days of shipping, please contact us for assistance.

2.3 Address Accuracy

You are responsible for providing a complete, accurate, and up-to-date shipping address during checkout. Jonesroadbeautd is not liable for:

  • Delays or failed deliveries due to incorrect or incomplete addresses (e.g., missing apartment numbers, misspelled street names).
  • Orders that are returned to us as “undeliverable” due to address errors. In such cases, we will contact you to confirm the correct address and reship the order (if requested), but you may be required to cover any additional carrier fees (if applicable). If you do not respond within 7 business days, we will process a refund (minus any non-refundable carrier costs) per our refund policy.

3. Shipping Costs & Fees

3.1 Free Global Shipping

Jonesroadbeautd offers 100% free shipping on all orders worldwide—there is no minimum purchase requirement to qualify for free shipping. No additional shipping fees, surcharges, or handling costs will be added to your order total, regardless of your location (domestic or international) or the number of products you purchase.

3.2 Import Duties & Taxes (International Orders)

While shipping is free, import duties, taxes, and customs fees are not included in your order total (unless otherwise required by local law). These fees are imposed by the destination country’s government and are the sole responsibility of the customer. Jonesroadbeautd has no control over these fees, and we cannot predict their amount (they vary by country and order value).

  • Before placing an international order, we recommend checking with your local customs office to understand the potential duties and taxes you may owe.
  • If you refuse to pay import fees and the order is returned to us, you will be responsible for any return shipping costs incurred by Jonesroadbeautd. We will process a refund for the product cost only (minus return shipping fees) once we receive and inspect the returned items.

4. Shipping Restrictions & Prohibited Items

4.1 Product-Specific Restrictions

Most of our clean beauty products (e.g., mascara, lip gloss, foundation) are eligible for global shipping. However, some products may be subject to import restrictions in certain countries due to local regulations (e.g., restrictions on specific cosmetic ingredients). It is your responsibility to check your country’s import laws before placing an order. If an order is seized by customs due to non-compliance with local regulations, Jonesroadbeautd cannot issue a refund or replace the products.

4.2 Prohibited Destinations

While we ship globally, we cannot deliver to countries or regions where:

  • Shipping services are unavailable (due to political unrest, trade sanctions, or carrier restrictions).
  • Our products are prohibited by local law.

If you attempt to place an order to a prohibited destination, we will cancel the order and issue a full refund within 5-10 business days.

5. Lost or Missing Orders

If your order does not arrive within 15 business days of shipping (for domestic U.S. orders) or 21 business days of shipping (for international orders), please contact us at [email protected] with your order number and tracking number. We will initiate an investigation with the carrier to locate your package.

  • If the carrier confirms the package is lost, we will either:
  • Reship the order to you for free (if products are in stock), or
  • Process a full refund in USD to your original payment method (within 5-10 business days of confirmation of loss).
  • If the carrier determines the package was delivered but you did not receive it, we recommend checking with neighbors, building management, or your local post office (as carriers may leave packages in secure locations). If the package cannot be located, we will work with you to find a resolution (e.g., reshipment or refund) on a case-by-case basis.

6. Modifications to This Shipping Policy

Jonesroadbeautd reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or placement of orders after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically, especially before placing international orders.

7. Contact Us

If you have questions about shipping, need help tracking your order, or want to address a delivery issue, please reach out to our customer service team:

  • Email: [email protected]
  • Response Time: We aim to reply to all shipping-related inquiries within 1-2 business days.

Last Updated: September 3, 2025