Jonesroadbeautd Refund Policy

At Jonesroadbeautd, we stand behind the quality of our clean no-makeup makeup products—free from sulfates, parabens, and phthalates, including our Uber-black mascara and peppermint lip gloss. This Refund Policy outlines the terms and conditions for requesting refunds on purchases made through our website, ensuring transparency and fairness for all customers. By placing an order with Jonesroadbeautd, you agree to comply with this Refund Policy.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Timeframe: Requests must be initiated within 60 days of the date your order is delivered (as confirmed by the shipping carrier’s delivery confirmation).
  • Product Condition: Returned products must be unused, unopened, and undamaged, in their original packaging with all seals, tags, and accessories (e.g., applicators, product inserts) intact. Products that have been opened, used, tampered with, or damaged by the customer are not eligible for a refund.
  • Order Verification: You must provide a valid order number (found in your order confirmation email) and proof of delivery (if requested) to verify your purchase.
  • Exceptions: Custom or personalized products (if offered) are non-refundable unless they arrive defective or damaged due to our error.

2. How to Initiate a Refund

Follow these steps to request a refund:

  1. Contact Customer Service: First, email our support team at [email protected] Include the following details:
  • Your full name and contact information (matching the details on your order).
  • Your order number.
  • The name(s) of the product(s) you wish to return for a refund.
  • A brief reason for the refund request (e.g., “changed mind,” “product not as expected”).
  1. Receive Return Instructions: Our team will respond within 1-2 business days with a unique return authorization (RA) number and step-by-step instructions for returning the product(s), including a pre-paid return shipping label (for global returns—consistent with our free global shipping policy).
  2. Ship the Product(s): Package the eligible product(s) securely, include the RA number on the outside of the package, and ship via the provided label. We recommend using a trackable shipping method (the pre-paid label will include tracking) to ensure we receive your return. Jonesroadbeautd is not liable for lost or misdirected return shipments.

3. Refund Processing Timeline & Details

  • Inspection Period: Once we receive your returned package (typically 3-5 business days after you ship it), our team will inspect the product(s) to confirm they meet the eligibility criteria outlined in Section 1.
  • Processing Time: If the return is approved, we will process your refund within 5-10 business days of inspection. You will receive a confirmation email once the refund is initiated.
  • Refund Currency & Method: All refunds are issued in United States Dollars (USD) (matching the currency of your original purchase) and credited back to the original payment method used for the order (e.g., credit card, PayPal).
  • Timing for Funds to Appear: The time it takes for the refund to reflect in your account depends on your financial institution or payment provider (typically 3-7 business days for credit cards, or up to 10 business days for PayPal). Jonesroadbeautd has no control over these delays and cannot expedite them.

4. Non-Refundable Items & Scenarios

The following are not eligible for refunds:

  • Products that are opened, used, or damaged (unless the damage occurred during shipping and is reported within 48 hours of delivery).
  • Products returned after the 60-day window from delivery.
  • Products returned without a valid RA number or in non-original packaging.
  • Shipping costs (though Jonesroadbeautd offers free global shipping, so no shipping fees are charged to begin with—refunds will never include non-existent shipping costs).
  • Orders canceled after they have been shipped (you must follow the return process outlined above for shipped orders).

5. Damaged or Defective Products

If you receive a product that is damaged during shipping or defective (e.g., broken packaging, expired product, non-functional formula), please:

  1. Report the issue to [email protected] within 48 hours of delivery, including photos of the damaged/defective product and its packaging.
  2. Provide your order number and delivery confirmation details.

Our team will review your claim and, at our discretion, offer either:

  • A full refund (processed per Section 3) without requiring you to return the damaged/defective product, or
  • A free replacement product (shipped via our free global shipping, with no additional costs to you).

6. Modifications to This Refund Policy

Jonesroadbeautd reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or purchase of products after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

7. Contact Us

If you have questions, concerns, or need assistance with a refund request, please contact our customer service team at:

  • Email: [email protected]
  • Response Time: We aim to reply to all refund-related inquiries within 1-2 business days.

Last Updated: September 3, 2025